Canal Street Online Manchester


Canal-St VIP Card Terms and Conditions


1.1 In these conditions,'BUYER' means the person or corporate body who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller.

'GOODS' means the Canal-St VIP Card (including any instalment of the goods or any parts for them) that the Seller is to supply in accordance with these Conditions.

'CONDITIONS' means the standard terms and conditions of sale set out in this document and (unless the context a otherwise requires) including any special terms and conditions agreed in writing between the Buyer and the Seller

'CONTRACT' means the contract for the purchase and sale of the Goods

'WRITING' includes facsimile transmission, electronic mail and comparable means of communication.

1.2 Any reference in the Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 The headings in these conditions are for convenience only and shall not affect their interpretation.


2.1 The consumer is entitled to cancel the contract with the Supplier up to 7 business days from the date after receipt of the goods. The consumer is under a duty to restore goods to the supplier and in the mean time take reasonable care of them. The consumer must pay for the safe return of the goods to the Supplier, where the consumer does not return the goods then the consumer must pay the Supplier all reasonable charges to recover them.

The Supplier may deduct the cost of collecting the goods from any refund if the consumer fails to return the goods. Similarly the supplier may deduct the cost of the original delivery of the goods to the customer.

The contract may only be cancelled in writing or by email, a telephone call is not enough.

Where a consumer exercises the right to cancel under the cooling off period, the goods should be returned or be available for collection with 5 days of the notice being given.

Where the Seller has dispatched goods to the Buyer but the goods are not delivered (due to the Buyer either refusing to accept or not be available to take delivery) then the Seller shall refund the cost of the goods minus any reasonable charges in recovering the goods.

2.2 All orders from this website are processed and fulfilled by PayPal UK, acting as agent for Canal Street Manchester Ltd.


3.1 Canal-St VIP Card membership offers are not valid in conjunction with any other offer, which may include individual establishments special offer menu’s, promotions, sales, or special events.

3.2 Membership cards and its Electronic counterpart, delivered in the Canal-St mobile APP, are valid for use by the member only and are non-transferable. For this reason ID may be required. Any cards being used fraudulently will be confiscated.

3.3 Please read all details of the individual offer carefully to avoid disappointment. Some may be subject to restrictions on certain days and times and may not be available on special calendar dates (including Bank Holidays, Mothers day, Fathers Day, Valentines day, and the Christmas and New Year period). Offers may also be available on certain menu’s only e.g. a la carte only, excluding set menu’s. Please quote ‘Canal-st VIP Card’ when checking availability with the establishment to avoid disappointment.

3.4 Pre-booking is essential at some establishments and failure to do so may render the offer invalid. Always quote ‘Canal-st VIP Card’ when making a booking to avoid any confusion. If in doubt, please phone prior to arrival to check availability.

3.5 For establishments not requiring pre-booking, please present your Canal-st VIP Card membership card on arrival and again when asking for the bill to avoid any confusion. Not doing so may render the offer invalid.

3.6 On offers available to larger groups, only one bill will be totalled per table/group.

3.7 All offers are subject to availability, and the management of each establishment retain the right to refuse the Canal-st VIP Card member offer within reason.

3.8 Every effort has been made to ensure that all information on the website is correct at all times. Due to unforeseen circumstances, offers or other information may change. Canal Street Manchester Ltd will endeavour to keep the website updated with product developments. Canal Street Manchester Lt cannot accept any responsibility for factual errors contained in the website, its mobile App or printed material.


4.1 The Goods shall be delivered to the Buyer at the Buyer’s address by standard mail. The risk on the Goods shall pass to the Buyer upon such delivery taking place. If in the event of the Buyer believing that the goods were not received, then the Buyer must contact the Seller using the online contact page at with full details of the transaction date, members name, assigned membership number and comprehensive contact details, at which point the Seller shall contact the buyer to discuss the issue.

4.2 The Goods are delievered by elctronic means within the Canal-St Mobile App. Following payment the App will download your new VIP Card, you may need to restart your App to view the Card. Your VIP Card should be presented when redemming or booking the VIP Card offers and promotions.


5.1 The Buyer hereby acknowledges and confirms that the Buyer shall keep confidential all information of a secret or confidential nature (except for that which is already in the public domain) in relation to the Seller or the Seller’s business which is disclosed to it or its advisors by the Seller or its advisors and will not without the Seller’s consent divulge such information.


6.1 This agreement is made under English law, and both parties submit to the jurisdiction of the English courts.


Every page on our website carries our standard contact email address (in the page footer). Canal St Manchester Ltd is registered in the UK company No. 06114971 and its registered office is:

Unit 77 Cariocca Business Park, Sawley Road Miles Platting, Manchester, M40 8BB


Your privacy is improtant to Canal-St Manchester Ltd and you can read our full policy by clicking here.

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