These terms and conditions apply to all products sold by Canal St Manchester Ltd, including the Canal-St VIP Card.
1. DEFINITIONS
The following definitions apply throughout this document:
- BUYER: The person or company who purchases a product from Canal St Manchester Ltd.
- GOODS: Any product sold by Canal St Manchester Ltd, including physical and digital items.
- CONDITIONS: These standard terms and conditions of sale.
- CONTRACT: The agreement for the purchase and sale of goods from Canal St Manchester Ltd.
- WRITING: Includes email and other comparable electronic communication.
2. CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
You have the right to cancel your purchase of goods from Canal St Manchester Ltd within 7 working days of receiving them (or receiving confirmation of purchase for digital goods). To cancel, you must notify us in writing or by email.
If you cancel within this period, you must return any physical goods to us within 5 working days of your cancellation notice. You are responsible for the cost of return shipping. We will refund the full price of the goods minus any costs we incurred to recover them.
For digital goods, cancellation will result in the removal of the item from your account or device (if applicable).
If you do not return physical goods when required, or if the goods are damaged, we may deduct the cost of the goods from your refund.
We will process your refund within 14 days of receiving the returned goods (or cancellation notice for digital goods).
Special Condition for Personalised Items: Personalised items are non-returnable and non-refundable unless they are faulty or not as described.
3. TERMS AND CONDITIONS OF CANAL-ST VIP CARD MEMBERSHIP USAGE
- Offers:
- VIP Card offers cannot be combined with other promotions unless stated otherwise.
- Offers are for the cardholder only and cannot be transferred. You may be asked for ID.
- Read offer details carefully. Some offers have restrictions on dates, times, menus, or group sizes.
- Some establishments require pre-booking. Always mention your VIP Card when booking.
- For walk-ins, present your VIP Card on arrival and when paying.
- Company Rights:
- We strive to keep information on canal-st.co.uk accurate but cannot guarantee it.
- Establishments reserve the right to refuse a VIP Card offer in exceptional circumstances.
4. DELIVERY
- Physical Goods:
- We send physical goods by standard mail to the address you provide.
- If you haven’t received your goods, contact us through canalstmanchester@gmail.com with your order details.
- Digital Goods:
- Digital goods are typically delivered immediately after purchase via email or download link.
- If you have problems accessing digital goods, contact us through canalstmanchester@gmail.com.
6. LEGAL JURISDICTION
This agreement is governed by English law, and both parties agree to the jurisdiction of the English courts.
7. CONTACT CANAL-ST MANCHESTER LTD
You can contact us via email at canalstmanchester@gmail.com or by mail at:
CANAL ST MANCHESTER LTD 8 Radford Street Salford, England M7 4NT
8. PRIVACY
Your privacy is important to us. You can read our full privacy policy privacy policy.
9. DISPUTE RESOLUTION
If you have any complaints about our products or services, please contact us first to try to resolve the issue. If we can’t resolve it, you may be able to use alternative dispute resolution services.
10. TERMINATION
We may terminate your VIP Card membership or any other agreement if you breach these terms and conditions. You may cancel your membership or return products (subject to the return policy) at any time by contacting us. In the event of termination or return, we will not provide a refund unless required by law or as specified in our return policy.
11. LIABILITY
We are not liable for any losses arising from errors or omissions in our offers or information, unless caused by our negligence. Our liability for any other loss or damage is limited to the price you paid for the goods.
