World Class for Manchester Cars

‘WORLD CLASS’ CUSTOMER SERVICE HITS THE STREETS
City Centre based taxi operator Manchester Cars has become the first private hire company in the UK to invest in its drivers by offering bespoke Training from South Manchester based World Class Service.

This is all part of a package of improvements by the company, which has seen a significant investment in staff, new office space, software and the launch of a new look intuitive mobile booking App for iPhone/iPad and Android.

The driver training, carried out recently by Tracy Waddacor from World Class Service, offered Manchester Cars drivers the opportunity to refresh their knowledge and learn more about the benefits of great customer service.

New GPRS dispatch software installed cannow track vehicles nationally and means that an additional element of safety is offered to both the passenger and driver if they are outside Manchester.

With new staff recruited in the Call Centre and two new Quality Assurance posts, both on the bookings and service delivery side, it’s meant that the company has expanded into new offices on Bloom St, almost quadrupling the space occupied, previously 220 sq ft, now nearly 800 sq ft.
For customers, the booking process is improved even further with a new look Booking App available through iTunes and Google Play that allows a person to book a taxi just by having their location plotted through GPS.

Les Gunn, Marketing & Customer Service Manager for Manchester Cars said:
‘Our service and performance levels have risen considerably over the years and as the leading advocate of fantastic customer service and a true innovator, we believe we are in a great position to capitalise on new business! We have around 300 vehicles carrying in excess of 2 million passengers every year, so it’s crucial that we are at the cutting edge of transport delivery in the city.

Tracy Waddacor, Managing Director of World Class Service, whose clients have included Manchester City FC, Manchester Hoteliers Association, Manchester Central and Manchester Airports Group said:

‘Manchester Cars is leading the way in customer service delivery and it’s very refreshing to see a private hire taxi company take a role in helping to improve the customer experience.After all, it’s about the journey, however long, especially for visitors to our wonderful city.
I’m excited to be working with Manchester Cars and it’s a ’first’ for us to be working alongside a private hire taxi company. Exciting times are ahead!

For Manchester Cars.

Published: 5-Dec-2013: (2210)