The NW Ambulance Service

Emergency Medical Dispatchers North West based £15,510-£18,577 + up to 25% Unsocial Hour’s Payment The North West Ambulance Service was established on 1 July 2006 following the merger of four Trusts covering Cumbria, Greater Manchester, Lancashire and Mersey Region. The Emergency Control Centre function makes a vital contribution to the provision of first-class patient care, 24 hours per day, 7 days per week.

Due to developments in service provision we require additional Emergency Medical Dispatchers across all 3 of our Emergency Control Centres. We have vacancies in Belle Vue, Liverpool and Preston. Responsible for handling 999 emergency ambulance calls from the public you will deliver advice and guidance to callers regarding medical / trauma conditions and scene safety as well as dealing with urgent and other calls; operating state of the art telephony, computer aided dispatch and prioritisation systems.

Full on the job training will be given and an excellent career structure is available for future career progression. Applicants will be educated to GCSE standard at grade C or above, or with equivalent vocational qualifications. You will be required to have a typing speed of 30 words per minute. We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment.

Applicants must be able to demonstrate in their application significant experience of working within a call centre or customer focused role. For further information regarding the role or to apply for this position please visit www.jobs.nhs.uk Job Reference: 242-NW-EMD-11-10 Please be aware that this job will close when a sufficient number of applications have been received; therefore please apply as soon as possible.

For further information regarding the role or to apply for this position please visit  www.jobs.nhs.uk

Job Reference: 242-NW-EMD-11-10

Published: 17-Nov-2010: (391)